If users have questions or concerns regarding this statement, you should contact AdvancePro Technologies by e-mail (email@example.com/advancepro)
This statement covers the following:
- What personally identifiable information AdvancePro Technologies collects.
- What personally identifiable information third parties collect through the Web site.
- What organization collects the information.
- How AdvancePro Technologies uses the information.
- With whom AdvancePro Technologies may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under AdvancePro Technologies control.
- How users can correct any inaccuracies in the information.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Payment information includes information we collect and process payment information from you when you subscribe to AdvancePro services, including credit cards numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
Information Collection and Use Information Collection
AdvancePro Technologies is the sole owner of the information collected on www.aptx.ca/advancepro. AdvancePro Technologies collects information from our users at several different points on our Website. You are free to explore the Website without providing any Personal Information about yourself. When you visit the Websites or register for a trial, we request that you provide Personal Information about yourself, and we collect Navigational Information.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We request information from the user on our order form. A user must provide contact information (such as name, email, and billing/shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
A cookie is a piece of data stored on the user’s computer tied to information about the user. [Usage of a cookie is in no way linked to any personally identifiable information while on our site.] We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. [Users may opt-out of these communications. Please see our Choice and Opt-out section.]
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the [member information page] or by emailing our Customer Support at firstname.lastname@example.org/advancepro. [Or, contact us by telephone or postal mail at the contact information listed below].
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistcal analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
1110 Finch Ave. W Suite 814
North York, ON, M3J 3J4, Canada
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner
Security at AdvanceWare.net-
Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The aptx.ca/advancepro site utilizes SSL (secure socket layers) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card number, so that it can’t be read while being transferred from your web browser to our Internet site. Orders can only be completed using a browser that supports SSL. All versions of Microsoft Internet Explorer starting with 2.0 support SSL. All versions of Netscape Navigator starting with 2.0 support SSL.
If your browser does not support SSL or if you feel uncomfortable sending your personal information over the Internet, you can simply contact our customer service department to complete your order. Call us at (800) 970-9071 for US/Canada and for international customers. Please have your product, shipping, and credit card information ready.
For tips and ideas on how to shop on the Internet while protecting your privacy, check out How to Be Web Ready, by the United States Federal Trade Commission (FTC). For more in-depth information read Site Seeing on the Internet which is also published by the FTC and is loaded with information on how to use the Internet wisely, while avoiding fraud and maintaining your privacy.
Secure Shopping Guarantee:
The Fair Credit Billing Act states that you cannot be held liable by your bank for more than $50.00 of fraudulent charges on your credit card. We are so confident in our security that if you are held liable for any part of the $50.00, we guarantee to cover that amount, up to the full $50.00. We will cover this liability only when the fraudulent use of your credit card came as a result of transactions made at aptx.ca/advancepro, through no fault of your own. You must contact and notify your credit card company immediately in the event of fraudulent use of your credit card, following their rules and procedures.